FREQUENTLY ASKED QUESTIONS (FAQ)
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| Ordering |
| · How do I place an order? |
| · What forms of payment do you accept? |
| · How do I add an item to an order? |
| · Will perishables arrive in satisfactory condition? |
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| Gifting to India |
| · What is Gifting to India? |
| · Will I be charged any delivery fee or any additional charges? |
| · How do you deliver my message with the gift? |
| · How long does it take for the products to be delivered? |
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| Shipping and Tax |
| · Do I have to pay tax on my order? |
| · When will I get my order? |
| · Do you deliver to international addresses? |
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| Top 5 FAQs |
| · Do I have to pay for shipping charge? |
| · What forms of payment do you accept? |
| · How do I search for products? |
| · How to place a gift order? |
| · I need to return an item. |
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| My Account |
| · How to manage my account with "Profile"? |
| · View your service inquiries. |
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| Privacy and Security |
| · I would like to use your website. What are your terms of access? |
| · How will my personal information be used? |
| · Is it safe to use my credit card? |
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| Return and Exchange |
| · Your 100% satisfaction is our mission. |
| · What is the return policy? |
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| Registration and Profile |
| · I forgot my password. |
| · I need to update my profile and account. |
| · How can I subscribe to your newsletter? |
| · Do I need to register to shop? |
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| Magazine & Newspaper Subscriptions |
| · Can I cancel or modify a subscription? |
| · How do I change the delivery address for my subscription? |
| · When will my subscription go into effect? |
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| Appliance Return Policy |
| · What do I do if my appliance requires repair? |
| · What is the return policy for appliances? |
| · What warranty is provided for appliances and what does it cover? |
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| Clothing Policy |
| · What is your return policy for clothes? |
| · What if I receive a damaged or torn item? |
| · Can I change sizes once I purchase an outfit? |
| · How do I select the right size for me? |
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| Ordering |
| Question: |
How do I place an order? |
| Answer: |
We at MyEthnicWorld.com are pleased to introduce new features that will make your online shopping experience more convenient. You may search for products by name, categories or brands. If you're not sure of the spelling of a particular item, just type in the first few letters and we will provide all the possible matches for you to view. During checkout you will be given the option to send your entire order or just a single item as a gift. Don't forget to include a personalized message to your gift recipient. If you are not registered with MyEthnicWorld.com and would like to do so, you can register anytime during your shopping or checkout. When you are ready to finalize your order, please click on Proceed To Checkout. The next screen will give you the option to login or register as a new user. Should you have any problems placing an order, please do not hesitate to contact one of our Customer Care Professionals at (312) 546-4306. Enjoy your shopping with MyEthnicWorld.com. |
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| Question: |
What forms of payment do you accept? |
| Answer: |
We welcome MasterCard, Visa and American Express. We currently do not accept money orders, personal checks or COD. |
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| Question: |
How do I add an item to an order? |
| Answer: |
To ensure a prompt delivery of your order, MyEthnicWorld.com processes your order soon after it is placed. If you would like to add an item, simply fill out another shopping cart. |
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| Question: |
Will perishables arrive in satisfactory condition? |
| Answer: |
MyEthnicWorld.com is committed to providing an excellent service and the widest selection of quality products. To ensure the freshness of our products, we may ship certain merchandise from multiple locations AND by Next Day Air or Second Day Air service.
From time to time, items ordered together may not necessarily be shipped in the same package. When this happens MyEthnicWorld.com will provide our customers with a tracking number for all packages.
When ordering both perishable and non-perishable products, our customers will still have the option to receive non-perishables via ground service. |
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| Gifting to India |
| Question: |
What is Gifting to India? |
| Answer: |
MyEthnicWorld.com is excited to offer a gifting service that allows our valued customers to send high quality products to their friends and families around the world. This service is available for select gift items and countries. You can find your gift by shopping by a specific price range, by the recipient of your gift, by the product category or by the occasion you are gifting for. |
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| Question: |
Will I be charged any delivery fee or any additional charges? |
| Answer: |
No. You will not be charged additional fee. For all items that are available for Gifting to India, the listed price is inclusive of shipping and delivery. |
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| Question: |
How do you deliver my message with the gift? |
| Answer: |
Your gift message will accompany the gift you select. Please be sure to include your personalized message at the time of placing your order. Once you add the item to your shopping cart, you will be asked to provide the recipients name and phone number, delivery address in India and a gift message. |
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| Question: |
How long does it take for the products to be delivered? |
| Answer: |
Once a gift order to India is placed, it will take approximately 4-8 business days for the gift package to be delivered. Expedited shipping is not available for Gifting to India items. |
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| Shipping and Tax |
| Question: |
Do I have to pay tax on my order? |
| Answer: |
Sales tax will not be charged except on orders delivered to Illinois addresses. State laws require companies to collect sales tax from residents shipping merchandise to states where the company has established offices. As myEthnicWorld.com is headquartered in Illinois, we are required to collect sales tax on orders shipped to locations in the state of Illinois. Illinois state sales tax will be calculated at the time of checkout as required by law. |
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| Question: |
When will I get my order? |
| Answer: |
Orders placed after 10 am EST will be processed the next day. If you live within the continental United States, you will receive your order within 5-10 business days via Super Saver service and 3-6 business days via ground service.
If you would like to guarantee that your order arrives within 1-3 days, you may choose Next Day Air (1-2 business days) or Second Day Air (2-3 business days) shipping service. Please note that shipments are not available for Saturday delivery. For example, if a Next Day Air order is placed after 10 am EST on Friday, the order will only ship on Monday.
The estimated shipping charges for your order will be calculated at the time of checkout. The shipping charges depend on the zone of the shipping destination, shipping weight and method of shipment. Click here to view estimated shipping rates via FedEx according to your order weight. Regardless of the shipping option that you choose, you will receive a courtesy email with your order tracking information.
Please note that FedEx or UPS shipping is not available for PO boxes, APO addresses, Hawaii, Alaska, Puerto Rico or addresses that cannot accept FedEx or UPS deliveries. The customer will see a final shipping charge to the order for these destinations after the package has been shipped via USPS services. Also, FedEx/UPS will charge a penalty for incorrect shipping addresses. This penalty will be borne by the customer. |
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| Question: |
Do you deliver to international addresses? |
| Answer: |
Sorry, we currently do not ship to international addresses. When this service becomes available, myEthnicWorld.com will advise our customers promptly. |
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| Top 5 FAQs |
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| Question: |
How much do I have to pay for shipping charges? |
| Answer: |
myEthnicWorld.com is committed to providing superior customer care. The estimated shipping charges for your order will be calculated at the time of checkout. The shipping charges depend on the shipping destination, shipping weight and method of shipment. Click here to view estimated shipping rates according to your order weight.
If you would like to guarantee that your order arrives within 1-3 days, you may choose Next Day Air (1-2 business days) or Second Day Air (2-3 business days) shipping service. Regardless of the shipping option you choose, you will receive a courtesy email with your order tracking information.
Please note that FedEx shipping is not available for PO boxes, APO addresses, Hawaii, Alaska, Puerto Rico or addresses that cannot accept FedEx deliveries. The customer will see a final shipping charge to the order for these destinations after the package has been shipped via USPS services. Also, FedEx will charge a penalty for incorrect shipping addresses. This penalty will be borne by the customer. |
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| Question: |
How do I search for products? |
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Simply type in the first few letters or the entire name of the product under the Keyword Search and click on the "Search" button. The search results will then list the available products. Alternatively, the advanced search will allow you to search by categories or brands. The myEthnicWorld.com team constantly works to expand our product selection. If you have a product you would like to see added to our web site, please let us know. We will try our best to bring them to you. |
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| Question: |
How to place a gift order? |
| Answer: |
myEthnicWorld.com has made sending gifts easy and fun. You can send your entire order as a gift or just an item. Just fill your shopping cart with the desired products and select "Yes" to the question "Are any of the items in this order gifts?". You can also personalize your gift order by penning a gift message to the recipient. It's that simple! We currently do not provide a gift-wrapping service, but please be assured that all items are carefully packaged. |
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| Question: |
I need to return an item. |
| Answer: |
myEthnicWorld.com is committed to delivering the best value and highest quality to our customers by searching the globe to find the items you most cherish. Your complete satisfaction is our mission. If your purchase did not meet your expectations for any reasons, please notify our Customer Care Department at (312) 546-4306.
Most products have a 30 day return guarantee (CDs, DVDs and multimedia must be returned unopened). The following products must be returned within 15 days:
- Jewelry (Currently Not Available)
- Arts/Craft
- Appliances (include instruction manual & blank warranty card)
- Utensils
- Games/Sports equipment.
In addition, all perishable foods (i.e. fruits & vegetables) are not returnable. There are also no returns for clothing or musical instruments, except for items received damaged. In this instance, claims should be made within 48 hours of receipt of the item. Please note that all returns are subject to a 25% restocking fee, unless it is due to an error on our website or is received damaged/defective.
If you would like to return an item, a Customer Care Professional will provide you with a Return Number to initiate the return process. Please include the original sales invoice along with the returned item in its original packaging. Mail the merchandise back to the Shipped From Address on the original shipping label. Please address to the Attention of Returns Department as this will expedite your return process. We recommend that you send the package via FedEx or Insured Parcel Post. This protects you in case the package is damaged or lost in transit. Contact Customer Care Department at (312) 546-4306 from 9:00 am to 5:00 pm Monday to Friday, Central Standard Time.
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| My Account |
| Question: |
How to manage my account on "Profile"? |
| Answer: |
myEthnicWorld.com is proud to provide you with a fast and convenient access to your account information. You can check your profile online and make all the necessary changes in a split second. Once you've logged on our website, simply click on "My Ethnic World" link to modify either your password, your email address. Edits to you credit card information or shipping address will need to be made during a check out process. |
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| Question: |
View your service inquiries. |
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You can check the status of your Customer Care inquiries at anytime. Just login to your "Profile" and check out the Customer Care center to see an up to date status of your inquiries. |
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| Privacy and Security |
| Question: |
I would like to use your website. What are your terms of access? |
| Answer: |
myEthnicWorld.com Terms of Access Your access and use of this Site ("Site") signifies that you agree to be bound by the following terms and conditions ("Agreement"). If you do not agree with these terms and conditions, you should immediately cease use of the Site and cease use of all information and materials you obtain through the Site. Please read the following Agreement carefully. "You" refers to the person, company or legal entity that accesses and uses the Site. "myEthnicWorld.com", "us" or "we" refers to myEthnicWorld.com, Inc. APPLICABILITY This Agreement applies to all information, products and materials that you use or order from time to time provided by myEthnicWorld.com through this Site (collectively, the "Service"). REGISTRATION REPRESENTATIONS When you register, you hereby represent and warrant that all of the information you provide to us as part of that registration, whether provided online or offline, including your responses to any "click-through" templates or online forms, is true, complete and accurate, and that you are at least 18 years of age. You also agree to notify us immediately at any time that information ceases to be true, complete and accurate. TRADEMARKS This Site contains many myEthnicWorld.com, and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this Site including copyright, trademarks, trade secret and patent rights are reserved. Access to this Site does not constitute a right to copy or use any of myEthnicWorld.com's, its suppliers' or third parties' intellectual property. Statutory notice contained herein represents trademark status in the United States. COPYRIGHT All materials contained on this Site are subject to the ownership rights of myEthnicWorld.com and its suppliers. myEthnicWorld.com hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or acquiring myEthnicWorld.com services or products. You agree that any copy made must include myEthnicWorld.com copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained herein. SUBMISSIONS All remarks, suggestions, ideas, graphics or other information communicated to myEthnicWorld.com in connection with this Site will forever be the property of myEthnicWorld.com. Unless otherwise specified in writing, all material submitted to myEthnicWorld.com will be presumed to be public and myEthnicWorld.com will not be required to treat the information as confidential. myEthnicWorld.com shall have exclusive ownership of all present and future existing rights in the information, without compensation to the person sending the information. ELECTRONIC CONTRACTS With respect to orders placed through the myEthnicWorld.com site, you acknowledge that: (a) placement of the order through electronic means signifies your assent to place an order with the myEthnicWorld.com site that is accepted by the successful processing of the order by the myEthnicWorld.com system; and (b) typing your name or identification when requested to do so by the myEthnicWorld.com site constitutes a signature to such contract. FREIGHT Shipping charges displayed on the myEthnicWorld.com order form shall govern the purchase transaction and shall supersede any conflicting freight policy. RETURN POLICY Please click here to learn more about our returns policy. PAYMENT Payment for products purchased at the myEthnicWorld.com site via credit card shall be subject to the fees, charges, rules and regulations of your credit card processor. myEthnicWorld.com disclaims all responsibility and liability for credit card payment issues. AVAILABILITY Availability of products is subject to change at any time. myEthnicWorld.com makes no representations or warranties regarding the accuracy of availability data. RIGHT TO PURCHASE Access to the myEthnicWorld.com site does not constitute the right to purchase from the myEthnicWorld.com site. PRODUCT INFORMATION myEthnicWorld.com's ability to keep product information accurate and up-to-date is limited by supplier's, manufacturer's and other industry sources' ability to provide product information. Nutritional information and ingredients are obtained from manufacturers. This sometimes includes taking the information directly from items. We do not investigate to determine if the information is accurate nor can we provide assurance that all data entry was done without error. If manufacturers change ingredients or nutritional information we cannot be certain that we will update the information. Accordingly the information displayed on the Web site is not guaranteed to be 100% accurate and the actual item should be considered the authoritative source. THEREFORE, myEthnicWorld.com MAKES NO WARRANTIES, EXPRESS OR IMPLIED AS TO THE ACCURACY OF THE DATA CONTAINED ON ITS SITE. JURISDICTION ISSUES This Site is controlled, operated and administered by myEthnicWorld.com from its offices within the United States of America. myEthnicWorld.com makes no representations that the Services are appropriate in all locations, or that transactions, products or services discussed, are available or appropriate for sale or use in all jurisdictions. Those who access this Site do so on their own initiative, and are responsible for compliance with applicable local laws or regulations. DISCLAIMER All Services provided on this Site are subject to change without notice. Efforts have been made to make this Site helpful and accurate. However, myEthnicWorld.com does not warrant the accuracy of the Services. ALL SERVICES RELATING TO THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES EXPRESS OR IMPLIED. myEthnicWorld.com DISCLAIMS ALL WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND THE WARRANTY AGAINST INFRINGEMENT. myEthnicWorld.com DOES NOT WARRANT THAT FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. myEthnicWorld.com DOES NOT WARRANT OR REPRESENT THE USE OF THE SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. LIMITATION OF LIABILITY IN NO EVENT WILL myEthnicWorld.com AND ITS AFFILIATED COMPANIES OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS OR OTHER SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY PUNITIVE, CONSEQUENTIAL, SPECIAL OR SIMILAR DAMAGES, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Because some states or jurisdictions do not allow the exclusion or limitation of liability for certain damages, in such states or jurisdictions, the liability of myEthnicWorld.com, its affiliates and their officers, directors, employees, agents, contractors or other suppliers shall be limited in accordance with this Agreement to the extent permitted by law. myEthnicWorld.com, its affiliates and their officers, directors, employees, agents, contractors or other suppliers shall not be liable for any loss, cost or damage due to causes beyond their control. You understand that myEthnicWorld.com accepts no responsibility for security of information on the Internet. WITHOUT LIMITING ANY OF THE FOREGOING, IF myEthnicWorld.com, ITS AFFILIATES OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS OR OTHER SUPPLIERS IS FOUND LIABLE TO YOU FOR ANY CLAIMS OR MATTERS ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT, myEthnicWorld.com AND SUCH PARTIES? AGGREGATE AND MAXIMUM LIABILITY FOR ALL SUCH MATTERS AND CLAIMS IN ANY CALENDAR YEAR SHALL BE LIMITED TO THE REFUND OF PRICE PAID FOR THE SERVICE THAT IS THE SUBJECT OF YOUR CLAIM. NO WARRANTIES TO CONSUMERS myEthnicWorld.com makes no warranties to those defined as consumers in the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act. UPDATES TO TERMS myEthnicWorld.com may make changes to this Agreement at any time. Your continued use of the Site indicates your continued agreement to be bound by this Agreement, as changed from time to time. You should view this Agreement often to stay informed of changes that may affect you. If you have registered with us and provided us with an e-mail address, we may provide you with notice informing you that his Agreement has changed. That notice shall be for convenience only and shall not be required for the effectiveness of the changes. You agree to check the Service, your mail and/or e-mail on a regular basis to receive important and timely notices from myEthnicWorld.com. myEthnincWorld.com may also make changes to the Service, including discontinuing any Service. We reserve the right to do so without prior notice to you. LINKS Certain links are provided which may lead to websites maintained by third parties over which we have no control. We take no responsibility for the accuracy, content or any aspect of that material and disclaim any liability to you for such websites and products and services they provide. Links do not imply that we or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, tradename, logo or copyright symbol displayed in or accessible through the links. DOWNLOADED CONTENT It is your responsibility to take precautions to ensure that information and content you download or otherwise select for your use is free of viruses and other destructive items. COMPLIANCE WITH LAWS The Service may be used only for lawful purposes. Your conduct may be subject to local, state, national and international laws. You agree that you shall comply with applicable laws, rules, regulations, ordinances and other similar national and international requirements of the country, state and province in which you are accessing and using the Service. EXPORT LAWS You agree to abide by applicable export control laws and not to transfer, by electronic transmission or otherwise, any content subject to restrictions under such laws to a national destination prohibited under such laws, without first obtaining, and then complying with, any requisite government authorization. You further agree not to upload to the Service any data or software that cannot be exported without prior written government authorization. Offices, residents and operations of your organization (if any) in Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria and any other countries or individuals that are the subject of general U.S. embargo restrictions are not permitted to access and use the Service, and any such access and use is a violation of this Agreement. INDEMNITY Upon request by myEthnicWorld.com, you agree to defend, indemnify and hold harmless myEthnicWorld.com, its affiliates, and their officers, directors, employees, agents, contractors and suppliers from all liabilities, claims and expenses, including attorneys fees, that arise from a breach of this Agreement for which you are responsible, or from third party claims arising from your use of the Service. myEthnicWorld.com reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. Notwithstanding the foregoing, you are not required to indemnify myEthnicWorld.com for its own violations of applicable laws. FORCE MAJEURE myEthnicWorld.com shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, service interruptions, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, supplies or raw materials, or any other circumstances or causes beyond the control of myEthnicWorld.com in the conduct of its business. SEPARABILITY If any provision of this Agreement shall be deemed illegal or unenforceable, such illegality or unenforceability shall not affect the validity and enforceability of any other legal provisions hereof which together shall then be construed as if such illegal and unenforceable provision or provisions had not been inserted herein, unless such illegality or unenforceability shall destroy the underlying business purpose of these Terms of Purchase. |
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| Question: |
How will my personal information be used? |
| Answer: |
myEthnicWorld.com considers the protection of your privacy one of our principle commitments. We use information collected about you to personalize the services we offer and to expedite the order process. For more information, please read the additional details below. Information Collection and Use myEthnicWorld.com, Inc. collects information from our users at several different points on our website. myEthnicWorld.com, Inc. is the owner of the information collected on this site. We will not sell or rent this information to others in ways different from what is disclosed in this statement. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to Support@myEthnicWorld.com if you use more than one e-mail address to shop with us, send a message from each e-mail account that you use). myEthnicWorld.Com, Ltd. may also release account information when we believe, in good faith, that such release is necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect the rights, property or safety of myEthnicWorld.Com, Ltd., our users or others. Order We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer?s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Cookies A cookie is a piece of data stored on the user's hard drive containing information about the user. Our cookies do not contain personally identifying information, but they do enable us to track and target the interests of our users to enhance the experience on our site. Most Web browsers automatically accept cookies, but you can change your browser to prevent that. Even without a cookie, you can still use most of the features on our site. Log Files We use IP addresses to analyze trends, administer the site, track users' movement, and gather broad demographic information for aggregate use. Sharing We may sometimes share demographic and user information with our partners. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may also partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Links This web site may contain links to other sites. Please be aware that myEthnicWorld.Com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Newsletter If a user wishes to subscribe to any newsletter produced by myEthnicWorld.Com, we ask for contact information such as name and email address. Surveys & Contests From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Refer A Friend If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. myEthnicWorld.Com will automatically send the friend a one-time email inviting them to visit the site. myEthnicWorld.Com stores this information for the sole purpose of sending this one-time email. The friend may contact myEthnicWorld.Com at Support@myEthnicWorld.com to request the removal of this information from their database. Security This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry -- SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also take steps to protect user-information off-line. Users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a Customer Care professional) are granted access to personally identifiable information. Also, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. If you have any questions about the security at our website, you can send an email to Support@myEthnicWorld.com. Supplementation of Information In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources. In order for this website to enhance its ability to tailor the site to an individual's preference, we may combine information about the purchasing habits of users with similar information from our partners to create a personalized user profile. Special Offers We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below. Site and Service Updates We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. Correction/Updating Personal Information If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the appropriate member information page. Choice/Opt-out Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive a newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at Support@myEthnicWorld.com. Notification of Changes If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. |
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| Question: |
Is it safe to use my credit card? |
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Yes. myEthnicWorld.com is committed to providing a safe and secure shopping environment for our customers. Our secure server software (SSL) is the industry standard and among the best software available today for secure online transactions. Your personal information (credit card number, name, address) is encrypted when travels over the Internet. We guarantee that every transaction you make at myEthnicWorld.com will be 100% secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank should hold you liable for any portion of this $50.00, myEthnicWorld.com will cover the entire liability for you up to the full $50.00. myEthnicWorld.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at myEthnicWorld.com while using the secure server. |
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| Return and Exchange |
| Question: |
Your 100% satisfaction is our mission. |
| Answer: |
myEthnicWorld.com wants you to have a pleasant shopping experience each time you visit us. Your feedback and suggestions are important to us. If you're not 100% satisfied with your purchase, our Customer Care professionals are ready to assist you. Just give us a call at (312) 546-4306 or email us! |
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| Question: |
What is the return policy? |
| Answer: |
Your complete satisfaction is our mission. If your purchase did not meet your expectations for any reasons, please notify our Customer Care Department at (312) 546-4306.
Most products have a 30 day return guarantee (CDs, DVDs and multimedia must be returned unopened). The following products must be returned within 15 days:
- Jewelry (include the guarantee certificate)
- Arts/Craft
- Appliances (include instruction manual & blank warranty card)
- Utensils
- Games/Sports equipment.
In addition, all perishable foods (i.e. fruits & vegetables) are not returnable. There are also no returns for clothing or musical instruments, except for items received damaged. In this instance, claims should be made within 48 hours of receipt of the item. Please note that all returns are subject to a 25% restocking fee, unless it is due to an error on our website or is received damaged/defective.
If you would like to return an item, a Customer Care Professional will provide you with a Return Number to initiate the return process. Please include the original sales invoice (and a guarantee certificate for jewelry items and a blank warranty card for appliances) along with the returned item in its original packaging. Mail the merchandise back to the Shipped From Address on the original shipping label. Please address to the Attention of Returns Department as this will expedite your return process. We recommend that you send the package via FedEx or Insured Parcel Post. This protects you in case the package is damaged or lost in transit. Contact Customer Care Department at (312) 546-4306 from 9:00 am to 5:00 pm Monday to Friday, Central Standard Time.
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| Registration and Profile |
| Question: |
I forgot my password. |
| Answer: |
Forgot your password? Not a problem. Our Customer Care Professionals will be happy to help you. You can choose to have your password be given to you via telephone or email. Simply select your preferred method of communication when you are at Contact Us page. Be sure to include your E-mail address and Phone Number. Thank you for your continued interest in myEthnicWorld.com. |
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| Question: |
I need to update my profile and account. |
| Answer: |
Updating your profile is easy and can be done anytime. Please login as usual and then select Profile. It's that easy! |
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| Question: |
How can I subscribe to your newsletter? |
| Answer: |
You are probably asking yourself why subscribe to another newsletter? myEthnicWorld.com wants to provide the best online shopping experience so periodically we will share with our valued customers special promotions, sales and exciting new offers! To begin receiving our newsletter, simply check "Yes" when asked if you would like to join our mailing list during registration. Or select the newsletter(s) you are most interested in from our homepage. |
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| Question: |
Do I need to register to shop? |
| Answer: |
You do not have to register to shop at myEthnicWorld.com. Your checkout process can be expedited by registering the first time you shop with us! This will save you time from having to type in such information as shipping address each time you shop at myEthnicWorld.com. As a registered member of myEthnicWorld.com you will also be notified of upcoming sales, special promotions and other exclusive offers! Our registered members will also enjoy the convenient access of managing their myEthnicWorld.com account anytime of the day. |
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| Magazine and Newspaper Subscriptions |
| Question: |
Can I cancel or modify a subscription? |
| Answer: |
Unfortunately, once a subscription is purchased, you may not change or cancel it. However, you can change the delivery address for your subscription. Simply call or send us an email with your new address and we will have your subscription rerouted to the new location. |
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| Question: |
How do I change the delivery address for my subscription? |
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To have your delivery address changed for your subscription, simply call or email us with your new address and we will have your subscription rerouted to the new location. Customer service is available on the phone at (312) 546-4306 from 9:00 am to 5:00 pm Monday to Friday, Central Standard Time. |
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| Question: |
When will my subscription go into effect? |
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Once your order is placed, your subscription will begin within two weeks. Frequency of delivery will differ according to the publication you subscribe to. For weekly magazines, if you choose only one magazine, then two issues will be sent together every 15 days. If you subscribe to 2 weekly magazines, then both will be sent every week. With daily edition newspapers, your subscription will be dispatched once a week - all seven issues via FedEx. |
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| Appliance Return Policy |
| Question: |
What do I do if my appliance requires repair? |
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If you experience any problem, first contact myEthnicWorld.com Customer Service via email. Send a detailed written description of the problem for prompt handling. If repair is necessary, you will be emailed the service authorization number along with packing instructions. When shipping unit, include problem description with return authorization number for proper repair processing. Ship in original box and packing materials. They are specially designed to protect your unit during transit. If the unit is not shipped in original shipping box for repairs, the repaired unit will be returned in proper packaging and the customer will be charged additional $15. Please allow four to six weeks for repair service. The unit will be repaired or replaced (depending on the defect) at the discretion of the supplier and will be shipped back prepaid. |
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| Question: |
What is the return policy for appliances? |
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Claims for returns should be made within 15 days from the date of delivery. Returned products must be in original factory condition (unused), with all packing materials and original boxes (to ensure safety and integrity of the appliance during transportation), instruction manual, warranty card (not filled up), and all accessories. All returns should be shipped back prepaid via ground FedEx, insured for the replacement cost. No refunds on shipping and handling costs. Returns must include a return authorization number provided by myEthnicWorld.com Customer Service. All returns are subject to a minimum of 25% restocking fee. Please allow 2-4 weeks for processing the refunds. |
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| Question: |
What warranty is provided for appliances and what does it cover? |
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The warranty applies to the original purchase from myEthnicWorld.com. The warranty for ULTRA Grind+ unit is for normal home use, against any manufacturer's defect, for two years from the date of purchase. The warranty for IDLEEZ or idli plate sets, Cookeez Pressure Cooker is for normal home use against any manufacturer's defect for one year from the date of purchase. For other products, the warranty period is stated in respective product description pages. Warranty service for these products are covered by the manufacturer. If the product needs service during the warranty period, please follow the product return instructions for prompt repair service. This warranty shall not apply to normal wear and tear (such as belt, grinding stone, brushes, gaskets, bushes, blades etc.) or if the product has been involved in an accident, intentionally damaged, or isused (read instruction manual before use). Under no circumstances is myEthnicWorld.com or the supplier is responsible for any loss or damage, direct or consequential, resulting from the use of the product. This warranty is expressly in lieu of all other warranties expressed or implied (statuary or otherwise) and of all other obligations on myEthnicWorld.com's or the suppliers' part. |
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| Clothing Policy |
| Question: |
What is your return policy for clothes? |
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myEthnicWorld.com accepts no returns for any reason for clothes, except if your clothing arrives damaged or torn. If you receive a defective or damaged garment, notify our Customer Care Department within 48 hours of receipt otherwise there will be no recourse. Once the garment is worn/washed or drycleaned no returns or exchanges will be entertained. If a exchange is processed, you MUST send everything back in the original shipping box and packaging in the exact same condition it was received. All garments for exchange will take the duration of the delivery from India of approximately 4 weeks. If address provided is incorrect or if you move from the time the order is placed to the time the order is delivered, the customer will be responsible for an additional shipping and processing fees of $30. No returns or exchanges will entertained due to change of address. |
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| Question: |
What if I receive a damaged or torn item? |
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If you receive a defective or damaged garment, notify our Customer Care Department within 48 hours of receipt otherwise there will be no recourse. Our Customer Care Department will provide you with a return number and will tell you how the exchange process will work. If an exchange is processed, you MUST send everything back in the original shipping box and packaging, in the exact same condition it was received. All garments for exchange will take the duration of the delivery from India of approximately 4 weeks. |
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| Question: |
Can I change sizes once I purchase an outfit? |
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Unfortunately, you cannot change the size once your purchase has been processed. Each outfit is handmade at the time of your order and cannot be changed. Therefore, you are advised to study the size chart provided to accurately pick your size. Remember, that all garments may require slight alteration to fit you perfectly and this will not be compensated by myEthnicWorld.com. If address provided is incorrect or if you move from the time the order is placed to the time the order is delivered, the customer will be responsible for additional shipping and processing fees of $30.No returns/exchanges will entertained due to this reason. |
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| Question: |
How do I select the right size for me? |
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All women's clothing are sold in large, medium and small sizes. The sizes vary in measurements for the bust, waist, hips and shoulders. The measurements are provided in the size details link for each garment. Remember, that all garments may require slight alteration once you receive them to fit you perfectly. |
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